I have been trying to process an insurance claim with Sephora for FIVE MONTHS!!! A message to the staff who worked 2/7/13 at 4:30 With the exception of the male worker.
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No words were exchanged I left the product on the counter and left. eCorporateOffices. When I never heard from them, I called again and was told the same story. My son was so disgusted by their action he would longer shopped. I would absolutley hate to make any of my customers feel this uncomfortable. Hear what our employees have to say about working at the most exciting beauty company today. My daughter has since found the perfume for 50 bucks cheaper on line and had not even taken the perfume out of the original bag, when she went today to return the perfume, the sales girl had put the wrong receipt in the bag and therefore she can not return, and has to settle for store credit... so now she will have to shop there until that is used up, but after that we will not be shopping there anymore!!!! It was not your store that offend my son it was the SOHO store, very sorry. They did offer me 50 bonus points added to my account. ! But that doesn't even get me a deluxe sample. I am a big time client, and can't believe how I was treated with no way to get satisfaction. I walked in with two friends and honestly have never felt so like a criminal in my life the sales assistant follwed us everywhere we went. Always enjoy stopping by here.
Based in San Francisco, Kendo operates headquarters worldwide, in Toronto, London, Paris and Singapore. I have called the San Francisco office and left voicemails and emails and NO ONE has returned my calls. The majority of mid-level employees (hourly) are underpaid compared to the upper echelons in other departments.
This company needs to get there shit together!!!
And that only happened after I balked at the first form "we're sorry but we can't help you" response they sent me.Sephora: Get with it! This is an overview of the Sephora San Francisco campus or office location. I thought maybe they ran out of the gift, but three days later, it's still showing that it's available on the website. I am very busy and being able to order on Sephora.com really helps me to take care of all my purchase needs in one order. I was very excited to check out what sephora had to offer. > Everyone is so nice and helpful. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.BBB Business Profiles generally cover a three-year reporting period.
No one came around to help us so we had to go look for a sales girl as we had a question about perfume.
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