I also encountered the same issue and tried to contact sephora's customer service to no avail. All went through smoothly. Well the product didn't work for me, it's before 60 days, and I was told I can ONLY get store credit because from what the manager said is on Dec 17th 2019 Sephora changed their return policy to 30 days for refund with your original payment … low monthly payments. I chatted with cs, and even sent in an email. I called to ask for the change of due date, because I would like to be charged after my payroll date, and the due date of all my other credit cards are same. For me, personally, a brand-specific credit card is almost never worth it. 7. I was not charged automatically. Can I use the card for purchases in more than one category? By Mail: Send your payment to the following address: Sephora Credit Card, P.O. Reorder Track Order Find a Store Book a Reservation Search I was still super busy after vacation and was always OT. The rep told me they provided a disclosure to announce "there might be financial cost". And according to my experience with other banks, it will take 1-2 pay cycles, which means, within 1-2 pay cycles, it will still charge on my previous due date, it will eventually change to new due date after 1-2 pay cycles. For additional assistance with placing your order, please contact us by phone at 1-877-Sephora (1-877-737-4672). It is also used for auto-pay of my mortgage and HOA.
At that time, the 1st billing statement was not available. Drives me crazy!I have discovered the same issue, and have spent way too much time on the phone with both Sephora and PayPal customer service agents - both are clueless as to what's going on. There is some setting with Sephora online payments that ignores an existing PayPal balance. There is no fix to this, and I cannot get a representative to even acknowledge this problem exists. I am very familiar with PayPal settings, and this problem is NOT fixable by setting PayPal balances as the priority. This has to do with how Sephora initiates an automatic payment (unbeknownst to most). If you go to your wallet settings, you'll see in "manage payments" that every time you make a payment to Sephora, it forces an recurring payment option - which is something companies do who offer recurring subscriptions as a way to guarantee the recurring/automatic payment. You can inactivate this, but it doesn't fix the problem. It only forces to to reenter your credit card information in the PayPal payment section the next time you place an online order with Sephora. Something in this setting prevents the buyer from being able to use the PayPal balance, which never used to be the case and is very frustrating. Again, you will be lucky to find someone at PayPal aware of this, and Sephora agents don't seem to be trained in this level of payment detail. I noticed this inability to use my PayPal balance (only with Sephora, not other online vendors) sometime in 2018.The payment method hierarchy is as follows:When you use PayPal to send money, we always attempt to take the funds from your PayPal account balance first. If you go to your wallet settings, you'll see in "manage payments" that every time you make a payment to Sephora, it forces an recurring payment option - which is something companies do who offer recurring subscriptions as a way to guarantee the recurring/automatic payment.
After I returned back from vacation, I created new account and found the 1st statement was available. Box 659820, San Antonio, TX 78265; By Phone: The Sephora Visa credit card customer service phone number for payments is 1-866-841-5037. Unfortunately, it didn't work.Very helpful. It is also used for auto-pay of my mortgage and HOA. There's only problem with Sephora credit card issued by comenity. They have no idea how to resolve this.I'm sorry to hear this! I never received an alert from Sephora.3. I probably consider it as late charge fee.
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