What needs to be done?Here is a short demo. They could see that I am experiencing packet loss on my line, so they are going to send someone out. Misc. There’s no one from blink on this forum.So has anyone had this issue resolved? Maybe we can pin down the problem.Speed may be an issue, especially with multiple devices.How do you update to the latest firmware?Pchykeen93 I just spent a couple days with tech support trying to troubleshoot absolutely everything we could think of including using different devices, varying the distance from camera to sync module, varying distance from sync module to router, and looking at my internet speeds. Now we are going to swap out my cameras and see if it’s a hardware problem.
If it does turn out to be the hardware I will update here.Hi, now I realise it’s not only my cameras with this problem.
I still have 2 weeks left before I can return the cameras… Unfortunately, I am stuck with the Ring doorbell for now! I was sent a replacement XT2 and it has the same problem. I can hear fine on my android app but audio is very choppy when listening at the camera. Once we get that squared away we’ll see if it makes a difference. I would like to see a reply by Blink on how this situation can be handled.I have got two way audio volume turned all the way up and I can hear the person on camera but they can barely hear me. Not totally representative of the system. Everything set up within 5 feet of router as I was having trouble connecting one unit.
Using Iphone 7 running version iOS 12.2.
Don’t know how many times I the camera icon inadvertently when I first got this.My device is a Samsung Galaxy S10.First off, please delete this image as it contains your camera’s serial number. My wireless is usually a little over 200 Mbps ans provides great video from the camera, but the audio coming from the camera is completely useless. I have got two way audio volume turned all the way up and I can hear the person on camera but they can barely hear me. (no sound) Samsung Galaxy S9+Ensure that you have the enable microphone option on. Just set up XT2. Three new cameras for Christmas and none have a voice function.
No conversation at all.
Both installed and I can get video but the voice to the camera comes out choppy on both. Then from there you should be able to go to live view, let the button load and talk away.Secondly, can you post a screenshot of the settings for the camera?The microphone is enabled for both cameras and the option still does not appear.
I have a new support ticket in and waiting on a response - their Customer Support phone number just goes to voicemail.I’m having the same problem on a 2 camera system. There is no radio button on the Blink app to communicate while I’m away from home. Can’t hear anything via the speaker on the camera. System updated on phone foday and on cameras 7.67.Call tech support.
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